We want you to love your Lace Lure Set!

Refund Policy

Last updated: May 15, 2024

At Lace Lure Set, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at support@lacelureset.com within 30 days of delivery.
Provide your order number and a brief explanation of why you wish to return the item(s).
Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s). Please do not send items back without an RMA number, as they will not be processed.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the refund appearing on your statement may vary depending on your bank or payment provider.

5. Non-Returnable Items

Certain types of items cannot be returned due to hygiene reasons or their nature. These include:

Intimate apparel (such as briefs, bralettes, or sets) that have been worn, washed, or are not in their original, unopened packaging with all tags intact.
Items without their original packaging or with missing tags.
Personalized or customized items.
Clearance or final sale items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lacelureset.com with your order number and clear photos of the damage or defect. We will gladly offer you a free replacement of the same item or a full refund, including any original shipping costs, once the damage or defect is verified. You may not be required to return the damaged item.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item on our website.

8. Late or Missing Refunds Troubleshooting Steps

If you haven't received a refund yet, please follow these steps:

Check your bank account again: It can take some time before your refund is officially posted.
Contact your credit card company: It may take some time before your refund is posted.
Contact your bank: There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@lacelureset.com.

9. Contact Information

For any questions regarding our Refund Policy, please contact us:

Email: support@lacelureset.com